I updated with the lastest SL 15c grcore6 a week or so ago.but I don't understand the updated QoS section. Hope this helps let me know if you need anything else. When it out of our control theres nothing we can do but keep an eye on it. When this takes place i run a traceroute to see where the problem is, sometimes its in my own network, device just got hung up, sometimes its in a network out of my control. Now anytime delay deviation gets to high i see sometimes 100ish all the way to 500 or 600ms. Thats just from doing enough on a regular basis to know. I know google generally will run low 80ms delay and vonage will run upper 80 or low 90. For me i use google on the west coast, and vonage on the east (vonage works for me as they are my voip provider). So to baseline your network just pick a couple sites from around the country that you can ping. With linksys i believe qos is just for queing and is only really going to help on outgoing packets. It the problem is leaving your network then qos might help, if the problem is outside of your network and the next upstream device is not listening for qos marked packets then it wont matter either (assuming the packets get marked that way). This is good practice in general but helps out so much so when troubleshooting issues like you are experiencing. What you should be is get a network baseline.
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